FAQ

  1. How can I qualify for free shipping? Your order qualifies for free shipping when you spend $75 or more. Free shipping does not apply to wholesale orders or international customers.
  2. Are there any discounts available when buying multiple items? Yes, you get 10% off when you buy 3 or more items, and 15% off when you buy 7 or more items. This offer excludes gift boxes, gift baskets, and wooden soap dishes.
  3. What payment methods are accepted? E & E Essentials accepts American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
  4. Do you sell turmeric soap? Yes, E & E Essentials offers a Carrot & Turmeric Bar Soap, which is available for purchase on the website.
  5. What ingredients do you use in your products?
    A: We use natural, skin-friendly ingredients including plant oils, butters, botanicals, and essential oils. Every product is handcrafted in small batches for quality and consistency.
  6. Are your products coconut-free?
    A: Yes! We offer several coconut-free soap options for customers with allergies or sensitivities.
  7. Are your products safe for sensitive skin?
    A: Our products are formulated with gentle ingredients and are generally suitable for sensitive skin. However, we recommend doing a patch test if you have known sensitivities.
  8. Are your soaps and skincare products vegan?
    A: Many of our products are vegan. Some may contain ingredients like honey. Each product listing clearly states its ingredients.
  9. Are your products tested on animals?
    A: Never. We do not test on animals.
  10. How long does it take to process my order?
    A: Orders typically process within 1 business days. During promotions or holidays, processing times may be slightly longer.
  11. How long does shipping take?
    A: Most orders arrive within 3–7 business days after processing, depending on your location.
  12. How can I track my order?
    A: Once your order ships, you will receive a confirmation email with a tracking number.
  13. Do you accept returns?
    A: Due to the nature of personal care products, we cannot accept used items. However, if there is an issue with your order, please contact us and we’ll make it right.
  14. Do you sell at local markets or pop-ups?
    A: Yes! We participate in various New Orleans–area events throughout the year. Follow us on social media to see where we’ll be next.
  15. Do you offer wholesale?
    A: Yes, wholesale options are available. Contact us for more information.
  16. Can I use your soaps on my face?
    A: Yes, many of our soaps are gentle enough for facial use. Check the description of each bar for recommended skin types.
  17. Do your products contain artificial fragrances?
    A: Our products are naturally scented with essential oils.
  18. How should I store my soap?
    A: Store your soap in a cool, dry place and use a draining soap dish to prevent it from sitting in water.
  19. Can I request a custom scent or bulk order for events?
    A: Absolutely — we can create batches for weddings, showers, or corporate gifting. Contact us for availability and pricing.
  20. Can I change or cancel my order after it’s placed?
    A: Please contact us as soon as possible. If your order hasn’t shipped yet, we can usually make changes.
  21. Do you charge sales tax?
    A: Yes, applicable sales tax is calculated at checkout based on your location.
  22. Do you have fragrance-free options?
    A: Yes! We offer unscented products ideal for sensitive skin or those who prefer no added fragrance.
  23. Do you offer refills?
    A: Not at the moment, but it’s something we’re exploring for future product lines.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.