FAQ's

  1. How can I qualify for free shipping? Your order qualifies for free shipping when you spend $75 or more. Free shipping does not apply to wholesale orders or international customers.
  2. Are there any discounts available when buying multiple items? Yes, you get 10% off when you buy 3 or more items, and 15% off when you buy 7 or more items. This offer excludes gift boxes, gift baskets, and wooden soap dishes.
  3. What payment methods are accepted? E & E Essentials accepts American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
  4. Do you sell turmeric soap? Yes, E & E Essentials offers a Carrot & Turmeric Bar Soap, which is available for purchase on the website.
  5. What ingredients do you use in your products?
    A: We use natural, skin-friendly ingredients including plant oils, butters, botanicals, and essential oils. Every product is handcrafted in small batches for quality and consistency.
  6. Are your products coconut-free?
    A: Yes! We offer several coconut-free soap options for customers with allergies or sensitivities.
  7. Are your products safe for sensitive skin?
    A: Our products are formulated with gentle ingredients and are generally suitable for sensitive skin. However, we recommend doing a patch test if you have known sensitivities.
  8. Are your soaps and skincare products vegan?
    A: Many of our products are vegan. Some may contain ingredients like honey. Each product listing clearly states its ingredients.
  9. Are your products tested on animals?
    A: Never. We do not test on animals.
  10. How long does it take to process my order?
    A: Orders typically process within 1 business days. During promotions or holidays, processing times may be slightly longer.
  11. How long does shipping take?
    A: Most orders arrive within 3–7 business days after processing, depending on your location.
  12. How can I track my order?
    A: Once your order ships, you will receive a confirmation email with a tracking number.
  13. Do you accept returns?
    A: Due to the nature of personal care products, we cannot accept used items. However, if there is an issue with your order, please contact us and we’ll make it right.
  14. Do you sell at local markets or pop-ups?
    A: Yes! We participate in various New Orleans–area events throughout the year. Follow us on social media to see where we’ll be next.
  15. Do you offer wholesale?
    A: Yes, wholesale options are available. Contact us for more information.
  16. Can I use your soaps on my face?
    A: Yes, many of our soaps are gentle enough for facial use. Check the description of each bar for recommended skin types.
  17. Do your products contain artificial fragrances?
    A: Our products are naturally scented with essential oils.
  18. How should I store my soap?
    A: Store your soap in a cool, dry place and use a draining soap dish to prevent it from sitting in water.
  19. Can I request a custom scent or bulk order for events?
    A: Absolutely — we can create batches for weddings, showers, or corporate gifting. Contact us for availability and pricing.
  20. Can I change or cancel my order after it’s placed?
    A: Please contact us as soon as possible. If your order hasn’t shipped yet, we can usually make changes.
  21. Do you charge sales tax?
    A: Yes, applicable sales tax is calculated at checkout based on your location.
  22. Do you have fragrance-free options?
    A: Yes! We offer unscented products ideal for sensitive skin or those who prefer no added fragrance.
  23. Do you offer refills?
    A: Not at the moment, but it’s something we’re exploring for future product lines.